Help.....
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We always reply to customer questions, usually within 24-48 hours during the business week(not
weekends or holidays). If you did not receive a reply
there are the following possibilities:
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DOWNLOADS
Download links are available at the end of the purchase cycle. Follow the instructions provided in the email you receive after purchase or go directly to the MyAccount link to download after purchase.
Most software comes with a self installer but some is
available in .zip format. You can use winzip which is free, from winzip.com
to unzip .zip programs. To view pdf manuals you will need Adobe Acrobat Reader
which is also free and available from adobe.com
Downloads are available for 30 days after purchase. It is the buyer's responsibility to store the downloaded file on a proper backup device such as a thumb-drive or a CD-ROM. We do not replace software after 30 days and it must be re-purchased.
Additional details:
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We do want customers to be happy with their purchase. If you cannot
get a product to work you should read the readme.txt or pdf manual(depending on the product you purchased)
Most common problems are easily solved by following the directions or asking
support for assistance. See our refund policy
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If you have not received your keycode or are expecting a download
link for the software you purchased first thing to do is check the
emailed confirmation we sent you. The keycode or activation code will be
in that email.
If you have the email but no code is in it or the code shows as --------
then email support for assistance.
Include your order number or descritption of the purchase.
You can easily contact support at sales@blackbagsoftware.com
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All products sold by BlackBagSoftware.com are downloadable and are not shipped. Some links on the website may go to other companies which do offer physical products. Contact the company you purchased from if you need to know the status of a purchased physical product.
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If you have entered the wrong email address please email sales@blackbagsoftware.com with the order number, correct and incorrect email address, and the name of the item ordered.
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Phone/Fax are not available. Online ordering is more secure and easier.
Many people have the misconception that ordering by phone is somehow
more secure than ordering over the Internet. It is not. It is actually faster and
more secure to order by the Internet because no person has to process
the transaction. Ordering online is much more secure because only the computer
processes the information. No person actually sees your card number and
the information is encrypted from the time you select the item you want on our
secure server until processing
is completed by the credit card company.
Every company that processes credit cards must keep records of purchases. It makes
no difference if those records begin by computer input from you or a salesperson inputting
the data into their computer that you give them by phone. No matter where you order, your credit card data
does not magically disappear after the sale. Necessary records are kept for accounting
and fraud investigations.
You should also be aware that many companies that accept orders by phone
actually take your information by phone, then as they are talking to you,
they enter it in their website which is no different than if you had
entered it yourself. There is no advantage to ordering by phone with
any company. Order online it is faster and more secure.
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Save The Trees! We do not mail printed receipts with orders because
they are usually unnecessary and thrown away.
Immediately after you ordered a receipt and confirmation were emailed to
the email address you specified on the order form.
Print that page out if you need a receipt.
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When you click the Order button on our system we pass your card
details and the value to our credit card processor.
They in turn communicate with your
credit card company who gives a response. We do not purposely fail your card.
If you enter incorrect information(non credit card billing address/zip, wrong number/exp date etc), that will cause a transaction to fail.
Using an email address from an anonymous email service will cause your card
to be rejected, these are rejected to prevent fraud.
Your bank has issued a "Declined" statement. It may be that
your bank is not allowing your account to be charged for transactions
on the Internet. You may have purchased on the Internet in the past
but the vendor may not have an official Internet credit card merchant
account so your bank was unaware it was an Internet purchase. Please
check with your bank stating it is an Internet transaction.
Another point to consider is that it can take 10 working days from
when your credit card company received it's last payment before it
credits your account.
Another reason for "Declined" could be that your card is
known as an ATM card and is not really a credit card.
Another reason for "Declined" could that you entered an
invalid expiry date.
Another reason for failure "Declined" could be that your
bank has determined this transaction is outside your normal buying pattern.
There is one other reason your card may fail - your bank may issue a
"Call Authorisation Centre" notice. These are not valid for
online realtime transactions so we cannot call the authorisation
centre as we cannot subsequently pass any authorisation codes through
to the bank (that is them not us)..
We have found that people have called their banks that have told them
there is no problem but we still get this message.
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You will need to write support at sales@blackbagsoftware.com
But common questions are answered in the readme.txt(installed by the installer program) file so check there first. All software is thoroughly tested and will work with any windows system but sometimes other software can interfere with it. See the readme.txt for your specific software to solve such problems.
Privacy Policy
blackbagsoftware.com knows that you care how information about you
is used and shared, and we appreciate your trust that we will do so carefully
and sensibly. This notice describes our privacy policy. By visiting blackbagsoftware.com,
you are accepting the practices described in this Privacy Notice.
What Personal Information About Customers Does blackbagsoftware.com
Gather?
The information we learn from customers helps us personalize and continually
improve your shopping experience at blackbagsoftware.com. Here are
the types of information we gather.
Information You Give Us: We receive and store any information you enter
on our Web site or give us in any other way. This information is necessary
in order to process and ship your order. We do not save or store your
credit card information. We never see your credit card number. The credit
card processing company handles the transaction and tells us if the order
was successful.
We do not re-use or re-sell any email, mailing, or other addresses or
any information. Once your order is filled, the information is effectively
dead.
Does blackbagsoftware.com Share the Information It Receives?
Information about our customers is an important part of our business,
and we are not in the business of selling it to others. It is necessary
for our credit card processor to access some of your information in order
to validate credit card orders.
How Secure Is Information About Me?
We work to protect the security of your information during transmission
by using Secure Sockets Layer (SSL) software, which encrypts information
you input during the order process.
We reveal only the last five digits of your credit card numbers when confirming
an order. Of course, we transmit the entire credit card number to the appropriate
credit card company during order processing.
It is important for you to protect against unauthorized access to your password
and to your computer.
You can find the full product terms and privacy policy on our parent corporate site's TERMS page.
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